Collaborate anywhere, on any device

Business challenge

Managing business without adequate collaboration system, ITN Group used to generate huge expenses for telecommunication services, business travels thus had significantly increased total operating costs. Another challenge referred to the need for improvement of efectiveness and efficiency of collaboration with clients, which was often missing due to frequent business travels.

Solution

In order to secure constant availability of employees and reduction of operating costs, TeleGroup engineers has implemented a collaboration system, based on Cisco Unified Communications Manager, Unified IM&Presence, Cube solutions and Cisco Jabber client application. Modern communication platform enabled our end user to enhance productivity by unifying presence, instant messaging, video, voice, voice messaging, screen sharing, and conferencing capabilities and helped them to retain customers and deliver business outcomes faster.

Result

• Reduced costs of telecommunication services for approximately 40%
• Reduced travel costs for approximately 20%
• Increased productivity of employees for approximately 30%