Unified Communications solutions
Improve your business with the best-of-breed solutions for Unified Communications at the global market. At TeleGroup, we can help you choose on premise or cloud solution to bring the highest value to your company.
Call management
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with our integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Consolidate your communications infrastructure
and enable your people to communicate simply with a unified communication solution featuring IP telephony, high definition video, unified messaging, instant messaging and presence, plus integration with
Cisco Spark platform.
Communications gateways
Cisco collaboration Edge solutions and AudioCodes media gateways - No matter what size your organization is, Cisco Collaboration Edge Architecture can help you collaborate with anyone anywhere, on any device, using any workload. Collaborate effectively, using the most comprehensive any-to-any solution on the market today
Unified communication applications
Access to collaboration services such as presence, enterprise IM or voice and video calls with Cisco applications for Unified communications
Terminals
We offer large number of mobile, desktop or soft terminals for video and voice collaboration - Cisco and Polycom
Cloud collaboration
Cisco Spark is an app-centric, cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, care, white board, and share, regardless of whether they’re together or apart—in one continuous work stream before, during, and after meetings. It is simple, secure, complete, and open, and provides a space for people to work better. The core capabilities of Cisco Spark are Meetings, Messaging, and Calling.
Telepresence video-conferencing systems
Turn any-size meeting space – from a small office to a large conference room – into a video collaboration hub. Meet the growing need for real-time visual collaboration with high-quality video solutions that are easy to use, deploy, and scale. The Cisco TelePresence® allows you to achieve all of these goals with a range of tools and options customizable to your needs and budget.
Cisco video - conferencing solutions
- The Cisco TelePresence Series helps ensure your business and your staff are connected, better organized, and more efficient.
- We offer Cisco Webex and Cisco Spark cloud solutions for video collaboration.
- We provide participation in video conferencing with any third-party client, based on SIP protocol, using Cisco Meeting Server application
Cisco Expressway offers users outside your firewall simple, highly secure access to all collaboration workloads, including video, voice, content, IM, and presence. Collaborate with people who are on third-party systems and endpoints or in other companies. Help teleworkers and Cisco Jabber mobile users work more effectively on their device of choice.
Polycom video – conferencing solutions
- Polycom Immersive Telepresence solutions shall enable direct collaboration of your teams, with user experiencing as if all are in the same room.
- Solutions certified for integration with Microsoft Skype for Business and Office 365.
Contact center solutions
Customer care
Fast-growing number of connected mobile devices and global change of life dynamics dictate changes in how companies communicate with their clients. Customers expect faster responses, personalized service, and increased availability. They want service when and how they need it. Personalized care is now the rule, not the exception.
TeleGroup offers Cisco Omnichannel solutions for customer care, from the small contact centers with just a few agents such as Cisco Unified Contact Center Express, to large systems of several thousand agents, such as Cisco Unified Contact Center Enterprise. If you are a big ITSP operator and want to offer your clients cloud based contact center service, we are glad to help you in forming a powerful contact center based on Cisco Hosted Collaboration solution.
You can enable your users to address this contact center through social networks through Cisco SocialMiner application or to simply add web chat option on your web-site. Your users shall have a personalized experience through integration of Cisco solution with the leading CRM platforms, such as SalesForce and SAP or simple usage of a cloud service Cisco Context, which will significantly increase the number of satisfied clients.
